FAQs


1. 

Which size should I buy?
Check out our size charts at the bottom of our front page.  If you're planning to do something really physical in the dress, say climb Mt Everest or do backflips, then think about going a size bigger than normal.

Can I choose the colour of my dress?
In a word, no. It's so much more fun getting a surprise!

What is your returns policy?
Refer to our returns policy at the bottom of the checkout page

How much is shipping?
Free! Free for standard shipping anywhere in Australia.

I live in Melbourne - can I pick up my dress from your offices?
Unfortunately no. There's no extra charge for delivery though!

Do you offer bulk order discounts?
Yes! Have a look at our Bulk Orders tab on the home page

When will my dress arrive?
Allow for 1-5 business days for standard orders in Australia. 1-3 days for express post in Australia. For international orders, allow 3-10 business days standard airmail, 3-7 business days express.

Can I track my order?
Yes! You will receive a tracking number with your order confirmation. Check out the Australia Post website with your tracking number to find out where your order is at.

Which payment methods do you accept?
Credit card only.

Can I change my order?
We process orders each Wednesday and Friday at 12.00pm AEST (GMT+10). Orders placed before 12.00pm AEST on these days can't be changed after this time.  To change your order email us at goodies@onegirl.org.au